Leadership in Customer Service
Improve communication skills to understand and connect with customers effectively
Leadership in Customer Service
Mr. Jassim AL-Haroon
Duration
3 Days
Mar-24
03-05
SR 950
Price
5/4 Stars Hotel
Riyadh
COURSE OVERVIEW
Immerse yourself in the Leadership in Customer Service program, designed to elevate your leadership skills in customer-centric roles. Explore the fundamentals of customer service, strategies for handling challenging situations, and techniques to enhance brand reputation. Ideal for professionals in customer service, team leadership, supervision, and management across diverse industries
Trainer Overview
Mr. Jassim AL-Haroon, a seasoned trainer and consultant with over 40 years of experience in human resources, career development, and training, brings a wealth of expertise to the Leadership in Customer Service program. With a background in industrial management and leadership roles in renowned organizations such as SABIC and the Royal Commission Jubail & Yanbu, Mr. AL-Haroon is certified to deliver leadership and core skills programs. His dynamic and engaging training style, coupled with his ability to interact effectively with diverse audiences, ensures an enriching learning experience.
COURSE OUTLINE
- Understanding Customer Service
- Dealing with Difficult Customers
- Enhancing Brand Reputation
Benefits
- Gain insight into the concept and importance of customer service.
- Improve communication skills to understand and connect with customers effectively.
- Learn strategies for dealing with challenging customer situations.
- Enhance brand reputation through exceptional customer service delivery.
Target Audience
Professionals seeking to improve their leadership skills in customer service roles, including customer service representatives, team leaders, supervisors, and managers across various industries.